A primary evaluation of service delivery under the NRHM
This working paper by the planning commission seeks to evaluate quantity and quality of service delivery in rural public health facilities under NRHM. Is based on findings from studies in Andhra Pradesh,Uttar Pradesh,Bihar & Rajasthan.
This paper seeks to evaluate quantity and quality of service delivery in rural public health facilities under NRHM. On appropriate and feasible measures, the former is assessed on the static and dynamic condition of physical infrastructure; by the numbers of paramedical, technician and medical staff employed, as well as figures for attendance and gender breakdown; by the supply, quality and range of drugs; by availability and usage of decentralised untied and maintenance funding of centres; and
by actual availability of laboratory, diagnostic and service facilities. Quality is defined in relation to the condition of the above tangibles, as also supplemented by subjective
data on intangibles, such as patient satisfaction, gathered from the exit interviews.