Water utilities that work for poor people: increasing viability through pro-poor service delivery
This publication is the second of a set of three WaterAid discussion papers on how to improve water and sanitation services to poor people. The set includes: Access for the poor and excluded: tariffs and subsidies for urban water supply; Water utilities that work for poor people: Increasing viability through pro-poor service delivery; Tools and mechanisms for improving downward accountability in urban water service delivery.