Linking service delivery processes and outcomes in rural sanitation: findings from 56 districts in India
A new WSP report, Linking Service Delivery Processes and Outcomes in Rural Sanitation: Findings from 56 Districts in India, finds that when higher quality of service delivery processes are adopted at the district level, it is more likely that households to sustain behaviors linked to toilet usage and safe disposal of child feces. To assess quality of service delivery processes, the steps taken by district governments to achieve outcomes in rural sanitation, are categorized into nine processes, which are grouped into three thematic components – Catalyzing, Implementing, and Sustaining.