This study was undertaken to gain an understanding of the baseline water supply and sewerage services in Delhi, and assess consumer coping strategies and associated costs, their preferences for service improvements, willingness to pay and affordability for the preferred options. For this purpose, a representative sample survey of around 8,000 households and about 2,000 non-domestic consumers was carried out. The survey results bring out the deficiencies in services, and the significant coping costs the consumers are bearing. The survey data reveals that the consumers are willing to pay