- Tata township scores on water & power; lags behind in healthcare, roads. Jamshedpur, take a bow. You stand second to Chandigarh among five tier-II cities in the Quality of Life 2012 survey, surging ahead of Bhubaneswar, Pune and Vizag. But the applause will have to be muted, because the steel city that scores high in terms of water and power services lags miserably behind in healthcare and highways, said the survey by AC Nielsen-ORG-MARG survey on behalf of utility major Jusco in Jamshedpur on Wednesday. This year, Jamshedpur’s performance is one notch higher than its No. 3 ranking of 2011, where it lagged behind Chandigarh and Pune, but was ahead of Bhubaneswar and Vizag. From a middle-order sandwich to an almost-winner, it has moved forward in the survey where respondents of each city gave their views on parameters such public services that included water, power, health and environment; education; safety and roads; sewerage and waste disposal; civic facilities and entertainment. “The basic objective behind the survey is to get feedback on the satisfaction level of our customers and other stakeholders to act on the inputs and improve our services,” Jusco managing director Manish Sharma said, while releasing the report at United Club on Wednesday evening. Jamshedpur respondents expressed a high level of satisfaction where water and electricity were concerned, second only to Chandigarh. But they frowned when it came to healthcare, with rankings at the bottom or near bottom of the heap. They also felt they were being taken for a ride where the quality of roads went. No prizes for guessing that NH-33 stood last as far as highway conditions went. Jamshedpur roads were also congested, felt respondents, who placed it behind Chandigarh and Vizag as far as ease of traffic went. The city also needs to pull up its socks as far as sewerage efficiency and garbage disposal go, ranking third in each category. Overall, the survey measured the quality of life index on a scale of 140 and a market average of 100. Jamshedpur managed to inch to 102, 5 points ahead of last year. Chandigarh retained the crown with 116, bettering its last year score of 108. Bhubaneswar came third with 98, 2 up from 96. Jusco corporate relations and corporate communications deputy general manager Anant Pratap Singh said the annual survey would roped in more tier-II cities from next year for civic amenity comparisons. “Jamshedpur scores high in terms of water and power, both on parameters of quality and availability. Chandigarh is a tad better,” he said. Customer satisfaction figures — conducted by the same agency and released along with the survey — based on interviews of 1,100 residents, revealed the city’s familiar smiles and frowns. The gripes included poor garbage removal, including mosquito (vector) control, inadequate parking facilities and a poor number of hotels, guesthouses, and most importantly, public toilets. Predictably, scoring high were water and power services. Unlike the Quality of Life survey, these figures were not tabled in comparison to any other city. Do you agree with all the findings of the survey? Tell ttkhand@abpmail.com